FAQ
🛒 🎁Do I need to create an account before placing an order
No, registration is not required.
You can check out as a guest or choose to register after placing your order.
Creating an account is quick, free, and makes your future purchases faster and easier.👉 Click “Login” to register anytime.
🏦💳What payment methods are available?
We accept multiple payment methods, PayPal/credit/debit card. Supports over 100 currencies and major credit and debit cards in over 200 markets. We use PayPal as the main payment method, of course, you can also choose the payment method you are used to through the "More payment options" under the PayPal payment button.
🐼🌎Why are there no customer reviews on the product page?
Thank you for your interest! We have been primarily engaged in B2B and domestic markets. As we have just recently expanded into international markets, our user review system is currently being gradually established.
We adhere to the principle of authenticity and transparency—although it would be very easy to import reviews from other platforms or artificially create evaluations, we prefer every customer to see genuine and natural shopping feedback.
As we develop internationally, your honest feedback will be particularly valuable to us! For this purpose, we have specially introduced a customer review reward policy. For details, please check out 🎁Hidden Benefits!
🔐 👮Is my payment information secure?
Absolutely！All transactions are processed using industry-standard encryption and comply with strict banking protocols.
Your credit card details are securely transmitted directly to the bank—no one, including Panda Moment, can access or read this data.
💸 💰Do I need to pay sales tax or import duties?
No, you don’t need to pay anything extra.
The prices displayed on our website already include all applicable taxes, customs duties, and VAT (if any).
What you see is what you pay!
🚚📦What are your shipping details?
We proudly ship to most countries worldwide, with processing times of 2–5 business days. Our shipping options include Express (3–7 days for $50), Standard (7–12 days for $15), and Free Shipping (12–20 days). We handle customs, duties, and taxes, so no extra charges at delivery. For tracking, you'll receive an email once your order ships. If you have any issues, feel free to contact us!
💁💁What is your return policy?
We have a 7-day return policy, allowing you to request a return for a full refund (excluding shipping costs) if you're not satisfied. Items must be unused, in original condition, and with tags. To initiate a return, email us at cs@pandamoment.com. For EU customers, you have 14 days to return items under EU law. Please note that certain items, like customized products and gift cards, are non-returnable.
🐼🚨 Friendly panda notes
About chromatic aberration
Just like each panda's fur is unique, there may be slight differences in color due to lighting, screen settings, or photography. We hope you'll embrace these little surprises!
About size
There can be slight differences (0-1 in) in hand-measured size, just as panda cubs grow every day. Please check the details carefully before ordering!
About handmade products
Each piece is handcrafted with love and with small natural imperfections such as resin bubbles or texture changes – think of them as "Panda Paw Prints of Artisans"!
Questions? Please consult bamboo support!
Don't scratch your head – come and talk to us! Our bamboo-gnawing team will be patient at your service.
In order to bring you a pleasant shopping experience, we hope that you will fully communicate and understand the relevant policies before purchasing.
Thank you for your understanding and support! 🎋
